Topic Schedule

Jan. 11, 2011  :: Tuesday 9pm ET

When Is The Customer Wrong? How to deal with it? :: Topic proposed by @TCoughlin

Link to recap

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Jan. 18, 2011 :: Tuesday 9pm ET

Who Will Lead Change in Customer Service on Behalf of Customers and CSRs? :: Topic proposed by @FrankEliason

Link to recap

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Jan. 25, 2011  :: Tuesday 9pm ET

Pros/Cons: Outsourcing Customer Service 3rd Party vs to Community vs Internal :: Topic proposed by @TCoughlin

Link to recap

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Feb. 1, 2011  :: Tuesday 9pm ET

What Are Differences or Samenesses in Customer Service Between B2B and B2C? :: Topic proposed by @PhaseWare

Link to recap

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Feb. 8, 2011  :: Tuesday 9pm ET

Is Every Employee Responsible For Customer Service Regardless of Department? :: Topic proposed by @soxgal

Link to recap

——————–

Feb. 15, 2011  :: Tuesday 9pm ET

CEO as Servant? Model for Biz Moving Forward? :: Topic proposed by @FrankEliason

Link to recap

——————–

Feb. 22, 2011  :: Tuesday 9pm ET

Should Customer Service Solutions Come From the Community or the Brand? :: Topic proposed by @jonburg

Link to recap

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Mar. 1, 2011  :: Tuesday 9pm ET

Do Brands Need Chief Social Officers or Just Good Leaders? :: Topic proposed by @MrSolis

Link to recap

——————-

Mar. 8, 2011  :: Tuesday 9pm ET

Should Great Customer Service Be Marketed As a Product or Brand Offering? :: Topic proposed by @jonburg

Link to recap

——————–

Mar. 15, 2011  :: Tuesday 9pm ET

Developing Customer Service Metrics That Matter From C-Suite to CSR to Consumer :: Topic proposed by @JessKalbarczyk

Link to recap

———————

Mar. 22, 2011  :: Tuesday 9pm ET

Is Internal Customer Service to Employees Necessary? :: Topic proposed by @soxgal

Link to recap

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Mar. 29, 2011  :: Tuesday 9pm ET

Which is more important? Pre-sale or Post-Sale Customer Service?

Link to recap

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Apr. 5, 2011  :: Tuesday 9pm ET

What Internal Uses of Social Tools Transform Customer Service? :: Topic proposed by @FrankEliason

Link to recap

——————-

Apr. 12, 2011  :: Tuesday 9pm ET

Is Customer Service a Core Brand Interaction? Should a Brand Outsource? :: Topic proposed by @jonburg

Link to recap

——————–

Apr. 19, 2011  :: Tuesday 9pm ET

How Has Social Changed Customer Behaviour During Customer Service Interactions? How Have Orgs Adapted or Not? :: Topic proposed by @guy1067

Link to recap

——————–

Apr. 26, 2011  :: Tuesday 9pm ET

What If Head of Customer Service Was 2nd Highest Paid Employee? Pros/Cons :: Topic proposed by @EYellin

Link to recap

———————

Apr. 26, 2011  :: Tuesday 9pm ET

TBD

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One Comment to “Topic Schedule”

  1. Jeffrey,

    Thank you for taking the time to put this together for all of us. I am looking forward to tonight’s chat and hope I can contribute effectively.

    See you then!

    Geoff

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