Jan. 12 Topic: Online Customer Service Centers

Next week’s dialogue topic is Online Customer Service Centers.We’ll start a couple minutes before 9pm EST on Twitter using the hashtag #custserv.

In the first few minutes I’ll paint the broad outline of the topic and then Marsha and I will tag-team moderate what is likely to be a very lively discussion. If you are having difficulty keeping up using Twitter’s webpage, we suggest trying www.tweetchat.com.

#custserv 03 : Call Center Pros v Cons chronologically ordered transcript was just posted this evening. You can find all the past transcripts on other pages of this blog – please take a quick spin through – and if you have any suggestions, we’d love to hear them!

One last item to share – several significantly sized organizations have discovered this Twitter chat. Pretty amazing since we’re only on week three!

Since Marsha is living it up over the next few days finding some wild new gear at the Consumer Electronics Show in Las Vegas, I’ll extend invitation from both of us to invite your peers and friends to join us next week..



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