Call Centers – Topic for Jan. 5, 2010

Please join us on Twitter next Tuesday (Jan. 5, 2010) at 9 pm EST as we discuss successful and the not-so-successful of Customer Service Call Centers.

You’ll find us on Twitter by searching the hashtag #custserv.

One easy way to keep up with our fast-moving dialogue is by using

We’re looking forward to chatting with you. And remember, you can see past transcripts by clicking “Twitter #custserv Transcripts” in the upper right corner of this page.

Marsha and Jeffrey


2 Comments to “Call Centers – Topic for Jan. 5, 2010”

  1. I really enjoyed the Dec. 29 chat on follow up and look forward to participating in future ones. ~Karla

  2. Have you guys tried use for the chats? Allows you to brand with host’s Twitter account, enter intro text to point chatters here, set groundrules, etc… Even let’s you embed live or recorded video if that supplements your chat.

    #MCRchat has been using it lately


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