Jan. 11, 2011 :: Tuesday 9pm ET
When Is The Customer Wrong? How to deal with it? :: Topic proposed by @TCoughlin
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Jan. 18, 2011 :: Tuesday 9pm ET
Who Will Lead Change in Customer Service on Behalf of Customers and CSRs? :: Topic proposed by @FrankEliason
Link to recap
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Jan. 25, 2011 :: Tuesday 9pm ET
Pros/Cons: Outsourcing Customer Service 3rd Party vs to Community vs Internal :: Topic proposed by @TCoughlin
Link to recap
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Feb. 1, 2011 :: Tuesday 9pm ET
What Are Differences or Samenesses in Customer Service Between B2B and B2C? :: Topic proposed by @PhaseWare
Link to recap
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Feb. 8, 2011 :: Tuesday 9pm ET
Is Every Employee Responsible For Customer Service Regardless of Department? :: Topic proposed by @soxgal
Link to recap
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Feb. 15, 2011 :: Tuesday 9pm ET
CEO as Servant? Model for Biz Moving Forward? :: Topic proposed by @FrankEliason
Link to recap
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Feb. 22, 2011 :: Tuesday 9pm ET
Should Customer Service Solutions Come From the Community or the Brand? :: Topic proposed by @jonburg
Link to recap
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Mar. 1, 2011 :: Tuesday 9pm ET
Do Brands Need Chief Social Officers or Just Good Leaders? :: Topic proposed by @MrSolis
Link to recap
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Mar. 8, 2011 :: Tuesday 9pm ET
Should Great Customer Service Be Marketed As a Product or Brand Offering? :: Topic proposed by @jonburg
Link to recap
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Mar. 15, 2011 :: Tuesday 9pm ET
Developing Customer Service Metrics That Matter From C-Suite to CSR to Consumer :: Topic proposed by @JessKalbarczyk
Link to recap
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Mar. 22, 2011 :: Tuesday 9pm ET
Is Internal Customer Service to Employees Necessary? :: Topic proposed by @soxgal
Link to recap
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Mar. 29, 2011 :: Tuesday 9pm ET
Which is more important? Pre-sale or Post-Sale Customer Service?
Link to recap
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Apr. 5, 2011 :: Tuesday 9pm ET
What Internal Uses of Social Tools Transform Customer Service? :: Topic proposed by @FrankEliason
Link to recap
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Apr. 12, 2011 :: Tuesday 9pm ET
Is Customer Service a Core Brand Interaction? Should a Brand Outsource? :: Topic proposed by @jonburg
Link to recap
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Apr. 19, 2011 :: Tuesday 9pm ET
How Has Social Changed Customer Behaviour During Customer Service Interactions? How Have Orgs Adapted or Not? :: Topic proposed by @guy1067
Link to recap
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Apr. 26, 2011 :: Tuesday 9pm ET
What If Head of Customer Service Was 2nd Highest Paid Employee? Pros/Cons :: Topic proposed by @EYellin
Link to recap
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Apr. 26, 2011 :: Tuesday 9pm ET
TBD
