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“Outsourcing Customer Service 3rd Party vs to Community vs Internal”
http://marshacollier.hy.ly/ts/1_25
## #
“Who Will Lead Change on Behalf of Customers & CSRs?”
http://marshacollier.hy.ly/ts/1_18
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“When Is The Customer Wrong? How to deal?”
http://marshacollier.hy.ly/ts/1_11
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“Customer Service Trends for 2011″ Jan 4
http://marshacollier.hy.ly/ts/custserv_1_4
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One Year Anniversary Topic: How Was Your Year In Customer Service?
http://marshacollier.hy.ly/ts/12_21
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“Requesting a survey after #custserv incident improve relationships?”
http://marshacollier.hy.ly/ts/12_14
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“What do you look for when you hire Customer Service reps?”
http://marshacollier.hy.ly/ts/custserv12_7
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“Specific challenges training millennials for #custserv profession?”
http://marshacollier.hy.ly/ts/11_30
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“Are call center scripts an outdated service strategy?”
http://marshacollier.hy.ly/ts/custserv119
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